Blackberry have confirmed today that their email, internet and messenger services are now coming back online after a 3-day service blackout which has brought into sharp-focus the inability for RIM to communicate the problem to their frustrated customers.
In a statement this morning at 5.30am, RIM said there is “a significant increase” in Blackberry service level in Europe, the Middle East, India and Africa.
The three-day outage has been a PR disaster for the Canadian technology company, with thousands of customers taking to social networks the vent their frustration, RIM CIO Robin Bienfait apologised to BlackBerry customers for the disruption in a statement last night.
Youve depended on us for reliable, real-time communications, and right now were letting you down, he said.
We are taking this very seriously and have people around the world working around the clock to address this situation.
Benait said last night that RIM is working to clear the backlog of messages, he added that BBM is up and running, but web browsing was unavailable as their support team monitors the stability of the service, but hopefully will have the service online soon.
For those of us who use other handsets, namely the iPhone or Android – it seems rather odd that users internet access is dependent on RIM, for iPhone’s or Android’s or any other phone web access comes from the phone and the Wi-Fi it has nothing to do with the manufacturer – so quite why Blackberry’s need to rely on a system that clearly has major flaws in it is quite worrying.
Especially worrying is the fact that many companies are heavily reliant on Blackberry and when the system crashes it leave millions in the dark – clearly the architecture of the system isn’t quite as bullet-proof as RIM has made us believe. Could this be the
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Tags: Blackberry, Blackberry Outage